Contact Huxandor
Reach us by phone during Singapore business hours, by email, or through the form on this page. If you are evaluating the platform, the form is a good place to describe your business and what you need, and we will point you to the right tier or tell you if we are not a fit.
Business hours
Monday to Friday, 9:00 AM – 6:00 PM SGT
Support line
+65 6286 5488
Huxandor is business accounting software: GST-ready bookkeeping, invoicing, and payroll integration for registered Singapore companies, with official support from people who use the platform daily.
Phone
Call us during Singapore business hours. Phone support is staffed by people who work with the platform daily, so questions about GST periods, reconciliation, or payroll usually get answered on the call. If the question needs a look at your records, the person on the line can tell you what to send through and who will follow up.
If you are not yet a customer, the same line handles pre-sales questions about fit and pricing. Tell us your headcount, whether you are GST-registered, and whether payroll runs in-house, and we can usually say which tier applies before you commit to anything.
Call support
+65 6286 5488
Answered directly during business hours, Monday to Friday, 9:00 AM – 6:00 PM SGT. Calls that arrive outside those hours are picked up the next working day.
Call +65 6286 5488Email is best for anything with a document attached or a question you want answered in writing. During business hours, email is monitored alongside the phone line, so a message that needs a written reply does not sit until the end of the day.
For questions about a specific period, include the entity name and accounting period so we can look at the right records instead of guessing which set of books you mean. If you are asking us to confirm corporate registration details, say so in the first line and we will send the details in writing.
General enquiries and pre-sales
Fit, tier guidance, and questions before you sign up. Include your headcount and whether you are GST-registered.
Support for existing accounts
GST periods, bank reconciliation, payroll runs, and invoice queries. Add the entity name and the period you are asking about.
Corporate registration details
Ask us to confirm the registered entity, UEN, and registered address in writing for your vendor or finance file.
Contact form
The form asks for your name, business email, phone number, and a short description of what you need. Use it for pre-sales questions, support requests, or to ask us to confirm corporate registration details.
We use the information you submit to respond to your enquiry. See the Privacy Policy for details on how personal data is handled.
What helps us answer faster
If you are asking about fit, tell us your headcount, whether you are GST-registered, and whether you run payroll in-house. Those three answers usually determine which tier applies. If you are asking about migration, mention the system you are moving from and your current financial year end.
Office address and business hours
Our Singapore office address is listed in the site footer and repeated here for convenience. Business hours follow Singapore time; current hours are shown alongside the phone number.
If you are visiting in person, call ahead so someone is available to meet you. The office is a working support and onboarding space, not a walk-in counter, so a short call saves you a wasted trip.
Address
8 Marina Boulevard, Marina Bay Financial Centre Tower 1, Singapore 018981, Singapore
Business hours
Monday to Friday, 9:00 AM – 6:00 PM SGT
Closed on weekends and Singapore public holidays.
Marina Bay Financial Centre Tower 1 sits above Marina Bay MRT station on the Thomson-East Coast and Circle lines. The nearest drop-off is the Tower 1 lobby along Marina Boulevard.
What to include in your message
Asking about fit
Tell us your headcount, whether you are GST-registered, and whether you run payroll in-house. Those three answers usually determine which tier applies, and they let us answer without a second round of questions.
Asking about migration
Mention the system you are moving from and your current financial year end. It helps us tell you what to bring across, what usually needs re-entering by hand, and when in the year to start so the opening balances land cleanly.
Asking about registration
Say you need the registered entity, UEN, and registered address confirmed in writing, and name the finance or vendor team requesting it. We send the confirmation directly so it can be filed without editing.
Response times
We aim to respond to form and email enquiries within one business day. Phone calls during business hours are answered directly, so a question about a live GST period or a payroll run is usually faster by phone.
If your enquiry arrives outside business hours, it is handled the next working day. For urgent matters during business hours, calling is faster than the form. Messages that arrive over a weekend or a public holiday are picked up on the next working morning.
Calling during business hours reaches a person who works with the platform, not a queue. Keep your entity name and the period you are asking about to hand, and the call is usually resolved in one go.
Corporate registration details
Huxandor is a Singapore-registered business, and the platform is sold to companies for business accounting rather than personal use. Procurement and finance teams often need the registered entity confirmed before a purchase order can move, so the details below match what we confirm in writing on request.
Registered name
Huxandor Pte. Ltd.
Registered address
8 Marina Boulevard, Marina Bay Financial Centre Tower 1, Singapore 018981, Singapore
Business phone
+65 6286 5488
Support is official and staffed in Singapore: the same team answers the phone line and the email inbox, and the same team handles GST periods, bank reconciliation, and payroll questions. If a vendor or finance team needs the registration details on letterhead, ask through the form and we will send them in writing.
Before you visit the office
The Marina Bay office is where onboarding and support conversations happen, and it is a working space rather than a walk-in counter. Call ahead and we will book a room and a time, so the person who knows your question is in the room instead of being fetched from a desk.
Bring your UEN and a recent bank statement if the visit is about reconciliation or a migration handover.
If the visit covers a GST period, note the filing period and the quarter you want reviewed.
For payroll onboarding, bring your current headcount and the pay cycle your team runs on.
Visits are scheduled Monday to Friday, 9:00 AM – 6:00 PM SGT, matching the phone line hours.
Questions we get before people call
Can I ask about fit before I am a customer?
Yes. The phone line and the form both handle pre-sales questions. Tell us your headcount, whether you are GST-registered, and whether payroll runs in-house, and we can usually name the tier that applies and say plainly if the platform is not the right shape for your business.
What should I have ready when I call about a GST period?
Have the entity name and the accounting period to hand. If the question is about a bank feed that will not match, note the transaction dates. With those details the person on the line can look at the right records during the call rather than arranging a follow-up.
Can you confirm your corporate registration details in writing?
Yes. Ask through the form and tell us which team needs it, and we will confirm the registered entity and registered address in writing so it can be filed against a vendor record without edits.
Is email or phone better for a support request?
Email if a document is attached or you want the answer in writing. Phone if the matter is live, such as a payroll run that needs to close today. During business hours both are monitored, so either route reaches the same team.
How quickly will I hear back?
We aim to answer form and email enquiries within one business day, and calls during business hours are answered directly. Anything that arrives over a weekend or a public holiday is handled on the next working day.
Where to go next
If you already know what you need, the pages below cover the platform in more detail, the Singapore compliance features, and what each plan includes. If you would rather ask a person, the phone line and the form on this page are both open during business hours.
Platform
How GST-ready bookkeeping, invoicing, bank feeds, and payroll integration fit together for a Singapore company.
Open the Platform pageSingapore Compliance
What GST filing, CPF payroll, and IRAS-facing records look like inside the software, and what you still handle outside it.
Open the Singapore Compliance pagePricing
Compare plan lanes by user count, GST needs, and payroll, so you can see which tier matches your headcount before you call.
Open the Pricing page